How should disallowed or Not Appropriate content be treated in a Telus rater task?

• A. Re-rate as Highly Relevant
• B. Flagged or removed per policy
• C. Promote if it attracts clicks
• D. No action needed

Answer: (B)

Disallowed or Not Appropriate content should be flagged or removed per policy. This action is the correct approach because it enforces safety rules and keeps the platform compliant. When content violates guidelines, it shouldn’t be promoted or treated as relevant; it needs escalation to policy review or removal so it won’t be shown to users. Flagging signals to the moderation team that there is a potential violation and needs evaluation, while removal ensures the content is not visible.

Promoting disallowed content to attract clicks would undermine safety and policy compliance, and taking no action would let harmful material slip through. If a case is borderline, follow the policy criteria and add context in the report to help moderators decide.